Privacy Policy

Last updated: October 21, 2024

At Diagnosif-AI, we are committed to protecting your personal data and respecting your privacy. This privacy policy explains how we collect, use, and safeguard your personal information when you use our website (www.diagnosifai.com) and services. Please read this policy carefully to understand how we handle your information.

Who We Are

Diagnosif-AI is operated by Diagnosif-AI Ltd. We are a company registered in England and Wales. If you have any questions regarding this privacy policy, you can contact us at:
Email: [email protected]
Address: 167-169 Great Portland Street 5th Floor London W1W 5PF

Information We Collect

We may collect and process the following information:

Personal Information: This includes your name, email address, phone number, and other contact information when you sign up for services, create an account, or contact us.
Technical Data: Such as your IP address, browser type and version, time zone settings, browser plug-in types, operating system, and platform, as well as information about how you use our website.
Health Data: With your consent, we may collect health-related data if you use our AI-powered diagnostic tools. This data is securely processed and anonymised where possible.
Usage Data: We collect information on how you interact with our website, such as page views, navigation paths, and time spent on the site.
Cookies: We use cookies and similar technologies to collect information about your use of our site. Please refer to our Cookie Policy for more details.

How We Use Your Information

We use your personal information for the following purposes:

To provide our services: Including processing your requests, offering AI-powered diagnostics, and enabling healthcare professionals to use our platform effectively.
To improve our services: Analysing trends and user behaviour to enhance our AI systems, improve website functionality, and optimise user experience.
To communicate with you: Sending you important information regarding your use of our services, updates, or relevant notifications, including customer service and technical support.
For marketing purposes: With your consent, we may send promotional materials, newsletters, or offers that may interest you. You can opt out at any time.
For security and legal compliance: We may use your data to ensure the security of our services and to comply with legal obligations, such as responding to lawful requests or regulatory requirements.

Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

Consent: Where you have given clear consent for us to process your personal data for specific purposes (e.g., marketing).
Contractual necessity: When processing your data is necessary for the performance of a contract (e.g., providing our services to you).
Legal obligations: When we are required to process data to comply with legal and regulatory requirements.
Legitimate interests: When processing is necessary for our legitimate interests, such as improving our services or protecting our website from fraudulent activities.

Sharing Your Information

We will never sell or rent your personal data. However, we may share your information in the following circumstances:

With service providers and partners: We may share data with third-party service providers who assist us with operating our website, delivering services, or analysing performance. These providers are required to process data in a secure and confidential manner.
With healthcare professionals: If you use our diagnostic tools, your anonymized health data may be shared with healthcare professionals to provide recommendations or care.
With legal authorities: We may share data to comply with applicable laws, respond to lawful requests, or protect our rights or the safety of others.

International Transfers

If we transfer your personal data outside of the European Economic Area (EEA), we will ensure that appropriate safeguards are in place to protect your data, such as using standard contractual clauses approved by the European Commission.

Data Retention

We will retain your personal data only as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Once your data is no longer needed, we will securely delete or anonymise it.

Your Data Protection Rights

You have the following rights regarding your personal data:

Access: You can request access to your personal data that we hold.
Rectification: You can request correction of inaccurate or incomplete personal data.
Erasure: You can request that we delete your personal data in certain circumstances.
Restriction: You can request that we limit the processing of your personal data in certain circumstances.
Data portability: You can request that we transfer your personal data to another organisation or to you in a structured, commonly used, and machine-readable format.
Objection: You can object to our processing of your personal data based on legitimate interests or for direct marketing purposes.

To exercise any of these rights, please contact us at [email protected].

Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it from unauthorised access, use, or disclosure.

Cookies

Our website uses cookies to enhance your browsing experience and collect information about your usage. For more details, please see our Cookie Policy at www.diagnosifai.com/cookie-policy.

Changes to This Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with the date of the latest revision.

Contact Us

If you have any questions or concerns about this privacy policy or how we handle your personal data, please contact us at:
Email: [email protected]
Address:167-169 Great Portland Street 5th Floor London W1W 5PF